FAQ

What hours do you work?
Our hours of operation are between 8am to 5pm Monday to Friday but we will work Saturdays and Sundays upon request.

What if I’m not happy with my clean?
Customer satisfaction is our number one priority. If you’re not happy with our work we’ll come back and fix the problem free of charge.

What if I have to cancel a scheduled cleaning?
We require 3 days prior notice to cancel a scheduled clean

How do you determine how much my cleaning service will be?
The cost of your cleaning service varies depending on the size of your office or house.

Do I need to provide anything?
No. We provide all cleaning equipment and supplies.

What areas do you service?
We provide services in Canberra and surrounding areas in ACT, Queanbeyan NSW, Yass NSW.

What are include in your moving in/out cleaning ? ( Bond Cleaning ) ?

• Carpet steam cleaning
• Windows inside/ out and tracks/sills
• Kitchen: oven, grill, oven racks, stove, range hood or fan, cupboards inside/outside, sinks, back splash, fridge area and floor.
• Bathrooms: shower screen, tiles and grout, sinks, cupboard or shelves, mirrors, exhaust fan, toilet bowl and floors.
• Minor spots on walls, doors, balcony, air conditioner filters, dryer filter, internal wall dusting and removing cobwebs, switches, light fittings, all cupboards inside/out, mirrors, skirting boards and laundry.
  

Do you Steam clean the carpet?
We do truck mounted carpet steam cleaning for all houses and units. (If there is no lift access to the unit). 99% of our customers request steam cleaning and most real estate agents don’t accept dry carpet cleaning for bond cleans in Canberra.

Do you provide a formal receipt for my landlord or real estate agent?
Yes! Once we’ve completed your job, you’ll get a receipt you can show your landlord or real estate agent.

Do you work with vulnerable people ? Or any secure or confidenial areas?
Yes we work and preferred cleaners for the following.

• https://www.irt.org.au
• https://www.beryl.org.au
• Most major real estates agent in Canberra ACT

How should I prepare for my bond clean?
All items must be removed from your house so we can clean thoroughly enough to help you get your bond back.

What if I want to change the time for my clean?
You can easily change your clean time if you’re a residential customer. Commercial customers need to provide 2 weeks prior notice so we can make alternative arrangements.

What if I need an extra service?
We can tailor your cleaning package to meet your individual needs. Call us anytime to discuss what you want!

Are you insured?
Yes. Please ask us to view our policy documents.

How often do i need to clean my carpet?
Professionals agree every 12 months is optimal to keep your home happy and healthy and prolong the life of your carpets.

Why blinds, drapery/curtains are NOT including your bond cleaning package ?
Because curtain, drapery or blinds are separate business. And the agents do not need them to clean if they are already in clean condition.

Do you provide a written guarantee that I’ll get my bond back?
Yes. We 100% guarantee you for all our work.

Are you certified for cleaning ?
Yes we are nationally and internationally certified for the following,

Carpet Cleaning Technician (CCT)
Carpet Repair and Re installation Technician (RRT)
Commercial Carpet Maintenance Technician (CCMT)
Floor Care (Hard Surfaces) Technician (FCT)
House Cleaning Technician (HCT)
Leather restoration, repairs and Cleaning Technician (LCT)
Resilient Flooring Maintenance Technician (RFMT)
Rug Cleaning Technician (RCT)
Stone, Masonry and Ceramic Tile Cleaning Technician (SMT)
Upholstery and Fabric Cleaning Technician (UFT)
Wood Flooring Maintenance Technician (WFMT) including sealing and polishing.

What kind of stains can you remove?

• Red wine
• Coffee stains
• Pet stains
• Urine stains
• Vomit
• Nail polish
• Shoe polish
• Make up
• Furniture stains
• Plant stains
• Browning and more…
  

What equipment do you use?
We’ve invested around $150,000 in equipment, from truck-mounted carpet and tile cleaning machines to specialised curtain and upholstery cleaning machines.

Do you offer professional window cleaning services for large buildings?
Yes! We’re fully certified and insured to clean windows in buildings from the ground to the top floor. Call us now for more details and a free quote.

Should i leave the house empty?
It is recommended that you move your furniture before the cleaners move in. Please do mention whether the place is furnished or not while inquiring online.

Otherwise we charge up to $50 extra for furnished house or unit.